Return & Refund Policy

At Santhis Designer Wear, all sales are considered final. We do not accept returns or exchanges except in the case of a damaged or defective item.

Damaged Item Policy

We accept return or replacement requests only if the item received is damaged or defective, subject to the following condition:

• You must have a clear, uninterrupted video recording of the parcel being opened (unboxing video) that shows the damage. Without this video, we will be unable to process your claim.
• The claim must be raised within 24 hours of delivery.
• Please contact us immediately via WhatsApp with your order number and the unboxing video as proof.

Important Notes

• Returns are not accepted for reasons such as change of mind, size issues, colour variation due to screen display, or personal preference.
• Items that have been used, washed, or had their tags removed are not eligible for any claim.
• Sale or discounted items are strictly non-returnable and non-refundable.

Refunds

If your damaged item claim is approved, we will offer a replacement or a store credit at our discretion. Refunds to the original payment method are not guaranteed.

Contact Us

To raise a damaged item claim, please contact us on WhatsApp within 24 hours of delivery with your unboxing video ready.

📍 1st Main Road, Doddanekundi, Bangalore – 560037